Return Policy

Returns for Pet Owners

  • MAXX- Medical Pet Care Clothing operates on a 7 day return policy, with the exception of damaged goods, which must be reported to us within 24 hours of receipt. 

  • All returned items must be in the original packaging, in a saleable condition (except any item received damaged) and accompanied by a Goods Return Note. Please call or send a message with your request or use our contact form for return note to be sent to you. 

  • The product will be replaced in case it is received in damaged condition or incorrectly supplied. The cost of the same shall be borne by MAXX. The cost of returning incorrectly ordered or not required items will be borne by the customer.

  • Please note that in these cases a 25% restocking charge will be levied. Proof of posting is not deemed to be proof of receipt by MAXX.

 

Returns for Animal Hospitals and Distributors

  • We stand behind the quality of our products and provide a full 30 days unconditional money back guarantee. All unsold and undamaged products in their original packaging will be paid back in full if returned within 30 days and shipping will be borne by us. 

  • Products that are damaged or incorrectly supplied to be reported within 7 days and shall be replaced accordingly. If your client returns one of our products, you may choose to replace or have the purchase price refunded in the form of a credit or direct payment as per policies you want to follow.

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